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Case Studies
Apr 19, 2024
Transform your organization's customer support service by instant, seamless support to your employees.
Fluid AI has build revolutionary cross-functional GPT Copilots for comprehensive support across various organizational domains, including coding, HR, legal, IT, and more.
The Problem-
60% of employees spend their time for searching the right answers & sources, leading to increased long waiting time of customers ultimately increased delay in customer service & conversions
Today’s tech savy & digital users have high expectations for quick responses & prompt assistance, otherwise, potential customers might become frustrated and seek alternative opportunities if not met.
In this dynamic market, agents face difficulties in staying updated with the latest information, impacting their efficiency in providing support.
40% of employees time is wasted on daily mundane tasks like solving the same problem of 100’s of other customers which is boring but essential for every organisation, which makes the team less productive, reducing their ability to multitask & perform at their best
This raised a key question:
How could employees operate more efficiently, meeting their existing workflows, exceeding their targets/goals and transform the employee experience while reducing manual effort across the organization?
The Solution-
Fluid AI have brought the solution with the power of AI & the emerging Generative AI technology by making the right information avaliable to agent at the right time so that they can grab the opportunity ontime
By giving quick access of relevant information to the agents the decision making power increases leading to higher conversions
By just chatting with the GPT copilot, which is always on to assist you anytime with information you need by simply typing or using voice assistance, unlike that one rude coworker of yours.
GPT Copilot help you to eliminate the manual searches by bringing automation & take away those munndane task of your like solving basic/common customer queries, handling FAQ’s, replying to emails, assisting you 24/7, so that you can invest your time in more complex & rewarding work which increases your productive level by 2X
What makes this solution so powerful ?
We are the first company to bring the power of LLM to the Enterprise. Now Organisation can incorporate the latest LLM which Fluid AI further customize it on your organiation data which open ups the capacity of more knowledge, accuracy & reliability to the answers provided by the Generative AI technology
The Results
Provide personalized support to each employee, instantly resolving employees’ support issues whether it would be related to solving end customers issues, questions about organisation product/services, trouble shooting issues, account information or any policy/procedure related queries
Employees taking long hours for prospect conversion now would be faster, increasing the CSAT rate by 70%
Ensure smooth scalability of your support services as your employee base grows globally
Over 80% of faster self-service support to your employees, saving their time for other tasks.
Further with the self-service support, employee onboarding would be much faster with less efforts & eliminating the need for months of training, with the assistance of the gpt copilot at every step, employees can get started instantly
- No need to manually search for answers through tens & hundreds of documents from the scattered sources, build your AI knowledge base with easy upload interface or easy CMS integration through our API’s
- No need of prompt engineering, just ask it in simple natural language & get specific accurate answers
- No Complex model training required, we have done the hard work for you
All the heavy lifting has been taken care of by simplfying the platform, this user friendly design ensures that you can easily access the platform, and instantly get assistance, eliminating the need for any additional effort
Get GPT assistance on your organization's go-to-tools, such as any messaging platform like slack, whatsapp; or even video calling platform like teams, or build your own GPT app, get support wherever you need
Fluid AI has built revolutionary cross-functional GPT Copilots for comprehensive support across various organizational domains, including coding, HR, legal, IT, and more. Our expertise lies in guiding organizations through a seamless transition, typically beginning with a single use case and then expanding its implementation across diverse areas, seeking performance enhancement and a productivity boost, propelling efficiency & gain the competitiveness in the market
We stand at the forefront of this AI revolution, helping organizations kickstart their AI journey and committed to making your organization future-ready, just like we’ve done for many others. Take the first step towards this exciting journey by booking a free demo call with us today. Let’s explore the possibilities together and unlock the full potential of AI for your organization. Remember, the future belongs to those who prepare for it today.
| Decision points | Open-Source LLM | Close-Source LLM |
|---|---|---|
| Accessibility | The code behind the LLM is freely available for anyone to inspect, modify, and use. This fosters collaboration and innovation. | The underlying code is proprietary and not accessible to the public. Users rely on the terms and conditions set by the developer. |
| Customization | LLMs can be customized and adapted for specific tasks or applications. Developers can fine-tune the models and experiment with new techniques. | Customization options are typically limited. Users might have some options to adjust parameters, but are restricted to the functionalities provided by the developer. |
| Community & Development | Benefit from a thriving community of developers and researchers who contribute to improvements, bug fixes, and feature enhancements. | Development is controlled by the owning company, with limited external contributions. |
| Support | Support may come from the community, but users may need to rely on in-house expertise for troubleshooting and maintenance. | Typically comes with dedicated support from the developer, offering professional assistance and guidance. |
| Cost | Generally free to use, with minimal costs for running the model on your own infrastructure, & may require investment in technical expertise for customization and maintenance. | May involve licensing fees, pay-per-use models or require cloud-based access with associated costs. |
| Transparency & Bias | Greater transparency as the training data and methods are open to scrutiny, potentially reducing bias. | Limited transparency makes it harder to identify and address potential biases within the model. |
| IP | Code and potentially training data are publicly accessible, can be used as a foundation for building new models. | Code and training data are considered trade secrets, no external contributions |
| Security | Training data might be accessible, raising privacy concerns if it contains sensitive information & Security relies on the community | The codebase is not publicly accessible, control over the training data and stricter privacy measures & Security depends on the vendor's commitment |
| Scalability | Users might need to invest in their own infrastructure to train and run very large models & require leveraging community experts resources | Companies often have access to significant resources for training and scaling their models and can be offered as cloud-based services |
| Deployment & Integration Complexity | Offers greater flexibility for customization and integration into specific workflows but often requires more technical knowledge | Typically designed for ease of deployment and integration with minimal technical setup. Customization options might be limited to functionalities offered by the vendor. |
Fluid AI International Corporation (USA)