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Rise of Agentic AI: A new revolution in Enterprise AI

Agentic AI focus lies on developing AI that can act independently within a framework, set goals, and make decisions in the real world.

July 18, 2024

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Rise of Agentic AI in business operations: Understanding agentic ai, challenges and capabilities
TL;DR Summary
Why is AI important in the banking sector? The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.
AI Virtual Assistants in Focus: Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.
What is the top challenge of using AI in banking? Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.
Limits of Traditional Automation: Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.
What are the benefits of AI chatbots in Banking? AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions
Future Outlook of AI-enabled Virtual Assistants: AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.
Why is AI important in the banking sector?The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.
AI Virtual Assistants in Focus:Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.
What is the top challenge of using AI in banking?Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.
Limits of Traditional Automation:Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.
What are the benefits of AI chatbots in Banking?AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions.
Future Outlook of AI-enabled Virtual Assistants:AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.
TL;DR

Lets understand about Agentic AI

Agentic AI, also called autonomous AI, is a type of artificial intelligence that's designed to be more independent than traditional AI

With advancements in machine learning, NLP, and planning algorithms, AI systems are becoming increasingly capable of reasoning, adapting, and acting autonomously.

The current focus lies on developing AI that can act independently within a framework, set goals, and make decisions in the real world.

Capabilities of Agentic AI:

  • Autonomy: Agentic AI can take action and make decisions on its own, within a certain scope, without needing constant human supervision.
  • Complex goals: It can handle intricate tasks and workflows, understanding the bigger picture and breaking it down into steps.
  • Understands Context: Agentic AI can understand the bigger picture and make decisions based on that context. It's not just reacting to isolated bits of data.
  • Adaptability: Agentic AI can adjust its approach based on new information or changing circumstances.
  • Intelligent decision support: Agentic AI can analyze vast amounts of data, identify patterns, and present insights to help humans make informed decisions. It can act as a valuable advisor in fields like finance, research, healthcare, and engineering.

How Agentic AI is different from Generative AI

  • Generative AI: specializes in creating new data, like text, code, images, or music. It excels at tasks like generating realistic dialogue, writing different kinds of creative content, or composing music in various styles. Generative AI models are often trained on massive datasets of existing content to learn patterns and use them for generation.
  • Agentic AI: Focuses on taking action and achieving goals in the real world. It excels at understanding complex situations, reasoning through problems, and making autonomous decisions within a set framework. Agentic AI leverages various techniques, including machine learning, natural language processing, and planning algorithms, to achieve its goals.
Feature difference between Agentic AI VS. Generative AI

Here are some areas where agentic AI is being explored:

  • HR: Automating recruitment tasks, filtering resumes, and scheduling interviews.
  • Enterprise automation: Streamlining complex business processes and workflows.
  • Customer service: Providing personalized support and resolving issues independently. Understand complex customer queries using natural language processing and respond with accurate and helpful information.
  • Research: Could analyze vast amounts of research data, manage research workflows

Self-Driving Cars: The dream of autonomous vehicles is being driven (pun intended) by agentic AI. Self-driving cars require real-time perception, planning, and decision-making to Navigate complex road conditions

Manufacturing: Optimizing production lines, predicting equipment failures, and even managing inventory—agentic AI is streamlining manufacturing processes.

Healthcare: Assisting doctors in diagnosing diseases by analyzing medical images and patient data and Providing remote patient monitoring

Challenges for Enterprises Adopting Agentic AI

  • Explainability: Understanding the reasoning behind an agentic AI's decisions is often complex, making it difficult to troubleshoot issues or build trust.
  • Bias: If the training data is biased, the agentic AI system may perpetuate those biases, leading to discriminatory outcomes.
  • Data privacy and security: Agentic AI systems often handle large amounts of sensitive data, making data privacy and security a critical concern.
  • Ethical considerations: The autonomous nature of agentic AI raises ethical questions about responsibility, accountability, and the potential for misuse.
  • Integration complexity: Integrating agentic AI systems into existing enterprise infrastructure and workflows can be challenging and time-consuming.
  • Talent shortage: Finding and retaining AI talent with the expertise to develop and manage agentic AI systems can be difficult.
  • Regulatory compliance: Enterprises must ensure that their use of agentic AI complies with relevant data privacy, security, and ethical regulations.
  • Risk management: Identifying and mitigating potential risks associated with agentic AI systems is crucial, including the risk of system failures, data breaches, and reputational damage.
  • Lack of AI Expertise: A shortage of AI talent within the organization can hinder development and implementation efforts.

Best Practices for Enterprises Adopting Agentic AI

  • Start Small and Scale: Begin with focused use cases and gradually expand AI adoption.
  • Build a Strong Data Foundation: Prioritize data quality, governance, and security.
  • Foster a Data-Driven Culture: Encourage data-driven decision making and experimentation.
  • Human-in-the-Loop: Maintaining human oversight in critical decision-making processes.
  • Collaborate with Partners: Leverage external expertise and resources through partnerships.
  • Ethical AI Frameworks: Developing and adhering to ethical guidelines can help mitigate biases and ensure responsible AI development.
  • Monitor and Evaluate: Continuously assess the performance of AI systems and make necessary adjustments.
  • Transparency and Accountability: Establishing clear roles and responsibilities for AI development and deployment.
  • Continuous Learning: Implementing mechanisms for AI models to learn from new data and adapt over time can enhance their performance.

In conclusion, while Gen AI is a valuable tool for automating tasks and generating content, Agentic AI holds the potential to revolutionize industries by enabling machines to act independently and achieve goals in the real world. As both technologies continue to advance, we can expect to see increasingly sophisticated and powerful AI applications emerge.

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