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Gen AI Voice bots are like a new, growing advancement in customer service that organisations need to adapt to with increasingly digitally savvy customers & gain technological advantage.
Why is AI important in the banking sector? | The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service. |
AI Virtual Assistants in Focus: | Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences. |
What is the top challenge of using AI in banking? | Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies. |
Limits of Traditional Automation: | Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs. |
What are the benefits of AI chatbots in Banking? | AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions. |
Future Outlook of AI-enabled Virtual Assistants: | AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking. |
Generative AI-powered voice calling bots, also called as GenAI voicebots, are the next generation of AI assistants specifically designed for phone calls. They build on the foundation of regular AI voice agents but leverage the power of generative AI to create a more natural and helpful experience for callers.
They use a combination of artificial intelligence (AI) tools like speech recognition, natural language processing (NLP), and machine learning (ML) to understand and respond to your voice commands.
This makes it easy for system to simply speak & understand queries in human-like natural language, without the need for pre-defined menus with restricted assistance & typing numbers to receive same answer for the query
Gen AI Voice bots are like a new, growing advancement in customer service that organisations need to adapt to with increasingly digitally savvy customers & gain technological advantage. Let's dive deep into the understanding of AI voice bots—a transformational technology.
A 2021 Zendesk report found that 67% of customers expect customer service reps to understand their problem.
Phone support remains a crucial channel for customers seeking a personal touch, immediate resolution, and handling complex issues. Consequently, AI voice bots present enormous opportunities to elevate the customer service level, businesses offer and providing technological competitive edge.
Phone calls allow for back-and-forth conversation, making it easier to diagnose and solve intricate problems in a one go. For urgency & faster resolution matters, getting assistance on call is convinience & faster, than waiting for email replies or navigating website & drop-downs.
The AI voice caling bot can handle daily FAQ’s, simple queries, freeing human agent representatives from their monotonous queries & tasks so they can efficiently focus on productive tasks & spend more time on higher-value interactions.
The customers can need assistance anytime, anywhere, this is where the voice bots can play a essential role. Gen AI voice calling bots can handle multiple customers at-a-time without compromising the service quality, so the customers dont have to wait in queue for answering the calls.Further, they dont even have to wait for the agents transferring game, till it gets to the right agent representation to provide relevant information for resolution to their queries
Fluid AI is the leading provider of Gen AI Voice Calling solution, which enhance customer support service 24/7 & providing personalized conversation & on-time assistance on every step of buying journey.
Fluid AI brings advanced artificial intelligence technology, blending with large language models (LLMs) and natural language processing (NLP), to level-up the support assistance organizations offer to customers that can easily respond with a natural-sounding voice, free flowing contextually Intelligent & Interactive conversations.
With the combination of AI & Human, elevate & streamline your support process while saving up on additional operational cost.
Voicebots and chatbots are similar in that they both are types of conversational AI systems designed to interact with users. However, they differ in the channels through which they communicate.
A chatbot typically interacts with users through text-based channels such as messaging platforms, websites, or mobile apps.
On the other hand, a voicebot interacts with users through voice-based channels such as phone calls, users communicate with voicebots by speaking aloud, and the voicebot responds with spoken words synthesized through text to speech (TTS) technology.
Whether a voicebot or Interactive Voice Response (IVR) system is better depends on the specific needs and requirements of the application
IVR systems excel in providing call routing and information dissemination, especially for businesses with straightforward customer service needs where responses are pre-defined, so handling diverse or complex interactions is limited. On the other hand, Voicebots offer a more advanced and personalized conversational experience, increasing engagement with human-like interactive conversations, making them ideal for businesses looking to enhance customer engagement and provide more sophisticated services.
The choice between IVR and Voicebots depends on factors such as the complexity of interactions, and the desired level of user experience.
No, Gen AI Voicebots make the job of Customer Support Representative easy by making them free from common monotonous questions asked by their customers, significantly reducing the workload. This automation allows customer support representatives to allocate their time more effectively, addressing issues that require human intervention. Whenever there is a complex query, the ai voicebot escalates the call to the Customer Support Representative, ensuring customers receive the appropriate level of support. This way, agents time gets effectively utilized, and they can focus on rewarding & complex work, ultimately increasing their productivity.
Yes, it is safe & reliable to use Gen AI voicebots for organizational use cases, provided that appropriate measures are in place to ensure security, privacy, and compliance with relevant regulations. We advise collaborating with reputable providers & experienced AI professionals for seamless & secure implementation. Fluid AI has deployed the solution successfully for their customers, ensuring Data Encryption, Access Controls and offer Secure Infrastructure to safeguard sensitive information. Fluid AI provides a Data Isolation Model, ensuring that customer data remains protected within their own infrastructure. So organizations can confidently leverage the efficiency and capabilities of Gen AI voicebots while maintaining the trust and safety of their customers.
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