Jun 25, 2024

Autonomous Agents for Finance

With only 32% usage of AI in finance, Autonomous AI agents that operate independently and make decisions based on their programming are the future of financial institutions.

AI for Banking, AI for Finance, How banks use AI, Banks and Technology
TL;DR Summary
Why is AI important in the banking sector? The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.
AI Virtual Assistants in Focus: Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.
What is the top challenge of using AI in banking? Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.
Limits of Traditional Automation: Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.
What are the benefits of AI chatbots in Banking? AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions
Future Outlook of AI-enabled Virtual Assistants: AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.
Why is AI important in the banking sector?The shift from traditional in-person banking to online and mobile platforms has increased customer demand for instant, personalized service.
AI Virtual Assistants in Focus:Banks are investing in AI-driven virtual assistants to create hyper-personalised, real-time solutions that improve customer experiences.
What is the top challenge of using AI in banking?Inefficiencies like higher Average Handling Time (AHT), lack of real-time data, and limited personalization hinder existing customer service strategies.
Limits of Traditional Automation:Automated systems need more nuanced queries, making them less effective for high-value customers with complex needs.
What are the benefits of AI chatbots in Banking?AI virtual assistants enhance efficiency, reduce operational costs, and empower CSRs by handling repetitive tasks and offering personalized interactions.
Future Outlook of AI-enabled Virtual Assistants:AI will transform the role of CSRs into more strategic, relationship-focused positions while continuing to elevate the customer experience in banking.
TL;DR

The world today is changing at a very fast pace and Technology stands at the very core of it. Think about it, in 1990 we used desktops and big computers, and then came mobile phones and now nanotech with the flavor of AI in it. We are progressing towards an autonomous age, a world where most of the boring and repetitive work would be done by machines. Imagine having 1 bank manager and 4 employees running an entire bank with no human employees and everything transparent in terms of money. That is the future we are talking about today.

Autonomous Agents: What are they?

Well, If we go by definition, Autonomous AI agents are artificial intelligence systems designed to operate independently and make decisions based on their programming, available data, and environmental inputs. Now that you have the definition let me explain you in simple terms with an example: Let's suppose there is a team of 3 people working on a task. Now one of them works on the front end, one on the backend, and one does the research. The work of all 3 is independent of each other, but to complete the task assigned to them, they have to work collaboratively and talk to each other. So we can take this analogy to autonomous agents in AI. 3 AI agents work together to achieve a common task. I believe it all makes sense now.

The possibilities of revolution!Where we are leading in the future is pretty exciting and sometimes scary at the same time. Saying that I believe we are living in the same age as 90’s people lived in the Industrial Revolution, with everything changing and machines taking up. Since I gave you a glimpse of what AI agents are, I will now take you into a world full of endless possibilities of these AI agents. Imagine a bank with all the support agents as AI talking to each other, working collaboratively, each having knowledge of thousands of webpages and books and knowing exactly what customer needs. This may seem very futuristic at first glance but believe me when I say this, it's already done and you will see a detailed example next.

Are we talking of an AI-run bank now, No humans?

To some extent, yes. Lemme give you a vision to set things up for you and envision an AI bank for you. It's important to understand that all AI tech I am talking about here is already being made and you can try that too. It's called Autogen. Now let's understand, what are the important components of a bank. A Manager, A Cashier, a Risk analyst, and one accountant (there may be more but let's consider them for now). Now if I were to make an AI bank, I would set up 3 AI agents and 1 Proxy agent (an agent that instructs other agents what to do, following the analogy of a manager and employees). Since we are moving towards digitalization and we have custom APIs for everything, these AI can understand given documentation and how to handle everything (similar to what Fluid AI understands everything when submitted by your company). Imagine when we can envision a bank now with current tech, what happens 5 years down the lane?

Adapt or Rule out: The two possibilities The world is moving fast and whether on an individual level we like this change or not, we need to adapt it. We all know what happened to Nokia and Blackberry. According to a survey, only 32% of the Finance Sector uses AI for predictive analytics, speech recognition, and other things. All of us understand that the Finance Sector is the backbone of any nation and any change in this sector is progressively slow due to the criticality involved. We at Fluid have been working with banks and other financial institutions across the globe to make an impact and help organizations adapt to this change and be competitive. After all, the rule is still the same. Adapt and Move or be ruled out.


We at Fluid AI stand at the forefront of this AI revolution and help companies kickstart their AI Journey. If you looking out for a solution for your organization, you are at the right place. Book a free demo call with us today and let us help you in making your organization future ready.

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