Description

You will have a great opportunity to work in Nodejs on Fluid AI's conversational AI and chatbot product. For this role you should have knowledge of Nodejs and Express Framework. You will be put on the development side and be given production work from day 1. We are an innovative organization with a culture of continuous learning, innovation and hard work. Our products are used by international customers like North American Banks, Mercedes Benz Germany, Bosch to name a few. It is an exciting opportunity to work on a multitenancy SaaS platform which also has interactive avatars that you can talk to. We've built these for Warren Buffett, Amitabh Bachchan and other big celebrities! See more about the product here: (https://fluid.ai/index.php/conversational-ai-chatbots/ and https://fluid.ai/index.php/https-www-fluid-ai/ai-avatar/ )

Missions and Outcomes expected

MISSION: To develop amazing conversational AI functionalities that delight our global customers

  • OUTCOME 1: Improve conversational AI intent matching performance
  • Increase English Intent Matching Unseen Accuracy by 15%
  • Increase German Intent Matching Unseen Accuracy by 20%
  • Improve General Multilingual Accuracy by 20%

  • OUTCOME 2: Launch 3 exciting new features on the Fluid AI Bot Platform within the first 3 months

  • OUTCOME 3: Enhance Customer Service Handling Functionality for the Fluid AI Bot
  • Change the architecture of customer service handling from passive take over to active allotment of customer interacting with the bot to agents
  • Change experience of agent takeover to become more scalable

  • OUTCOME 4: Drive smarter and better analytics of conversations and drop offs
  • Reduce overall alert lag between bot performance and customer to 5 minutes
  • Smarter Insights to customers of improvements they can make to bot flows after analyzing conversation data to help increase performance of the bot

Additional Useful Skills:

Below are a list of skills which will be used in the job however, you do not need to have these skills and they can be taught to you in the organisation Reactjs Docker Tools that you will need to work with (again training will be provided) Harbor Gitlab Gitlab CI/CD Jira Confluence Slack Miro AWS EC2

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